General Terms of this Site

  • All orders are printed and prepared as specified in the order details submitted by the user.
  • The customer's billing and shipping information will appear on the order review and confirmation page as well as the invoice/receipt after an order is placed. Customers are responsible for reviewing and ensuring EZ Canvas receives the complete and correct address information for shipping purposes. EZ Canvas and its owner(s) are not responsible for items such as photos or CDs that are lost during shipping.
  • All digital image files submitted must be in one a JPG, TIF, PNG online.
  • Customers are responsible for ensuring their image's resolution is suitable for printing.
  • Customers should refer to our help or customer service department and for advice on preparing image files.
  • Pictures and digital images that are of a different aspect ratio then the specified order will be cropped to match the dimensions required. Cropping of either the length or the width may occur in order to match the details of an order. User created white or color margins will become part of the printed image. Images submitted online will be viewable to the customer in a low resolution copy format in order for customers to preview the printed dimensions.
  • EZ Canvas reserves the right to control access, remove, store or display text and images posted by users regardless of the user's current registration status or who provided the content.
  • Payment is required in full prior to processing orders.
  • All prices include formatting and getting image ready for print. Shipping costs may be additional where applicable.
  • Stretched and mounted prints may apply to all canvas prints.
  • EZ Canvas reserves the right to deny service to anyone at its own discretion. Full payment submitted to EZ Canvas will be returned to the payee at that time.

Secure Shopping

EZ Canvas guarantees a secure shopping experience with at least a minimum of 128 bit encryption with all transactions. This means any credit or debit card transaction information is not visible or readable to any person at any time making it more secure than a transaction conducted offline. EZ Canvas does not store credit card numbers beyond the last few digits of the card being used in the transaction. Any future transactions the customer requests are based upon a bank issued transaction number assigned specific to this site and the customer's order. In addition this site offers customers the additional option to pay via PayPal if they prefer not to conduct the transaction on this site.

Liability

EZ Canvas is not liable for damage or injury to items, animals or people caused by the prints due to negligent, reckless, knowing or intentional actions by any person. By purchasing from EZ Canvas, the customer assumes all responsibility for damages or injuries caused by the print once it reaches its shipping destination. EZ Canvas is not responsible for lost or damaged property shipped to EZ Canvas for evaluation or production work.

Shipping & Delivery

EZ Canvas usually will have orders completed and delivered within 5 to 10 business days. Factors that may delay delivery of an order within that time frame may include weather, order size, equipment malfunctions, or disaster. Customers that have not received their orders within 10 business days may contact EZ Canvas for an order status check. Rush orders may be available during certain times of the year and accrue additional production and shipping charges. Contact EZ Canvas to discuss placing a rush order. International orders may take longer than 5 to 10 working days and is dependent upon the shipping schedule of the courier used. Shipping charges may be based upon the total amount of an order in order to cover cost of parcel weight, size, destination and packaging.

Please Note the Following on Delayed Shipping

3 Day, 2nd Day and Next Day Air shipping charges are partially refundable if it is not documented by the courier as either delivered to the shipping address or having a delivery attempt by the end of the expected receiving date. Since UPS will sometimes leave packages at the front door of residences without a signature or after business hours, customers are responsible for ensuring a person is present to receive the rush order.

We Guarantee the Following:

Damaged Prints

Notice of damaged merchandise must be submitted to EZ Canvas in writing through our contact page within 72 hours upon documented delivery date by the shipping courier. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting EZ Canvas further details on replacement procedures will be provided. Please note EZ Canvas is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party after delivery. Third parties may include but is not limited to framers, retail establishments, or an artist's customers.

Quality Assurance

All prints have a quality assurance guarantee. Please review our replacement and return page for details in the event it is necessary to seek a return or replacement.

Disclaimer

Elements within this Terms of Service policy are subject to change without notice and at the discretion of EZ Canvas the owner of this site.

Tip for Printing

How Big Can I Make My Canvas?
There's something fun about ordering a really big canvas print. Especially if it's going on our own wall! But believe it or not, there is such a thing as too big when it comes to enlarging photos.
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Address

FinerWorks Media, LLC
10930 Wye St, Suite 103
San Antonio, TX 78217

Phone Support

800-567-8594

Phone & Lobby Hours
Monday-Friday 9 AM-5PM CT

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Copyright © 2017 FinerWorks Media, LLC. All rights reserved.