At EZCanvas, we strive to provide high-quality canvas prints that exceed your expectations. If, for any reason, you’re not fully satisfied with your order or it arrives damaged, we’re here to help.

1. Requesting Returns, Replacements, and Refunds

You may request a return, replacement, or refund within 30 days from the date your order was placed. To ensure prompt handling, please contact us as soon as possible.

2. Damaged Canvas Prints

If your canvas print arrives damaged, we’re happy to offer a replacement or account credit. Here’s what we’ll need from you to process your claim:

• A photo of the damaged canvas print
• A photo of the packaging in which the canvas print arrived
• A brief description of the damage observed

Please email these details to our support team at support@ezcanvas.com to begin the process. Our team will assess your case and provide a solution promptly.

3. Lost Canvas Prints

If your order does not arrive within the expected delivery window, please contact our support team to investigate. We’ll work with our shipping partners to locate the package. If we determine the package is lost, we will arrange a replacement or offer account credit.

4. Replacements, Refunds and Account Credit

Once your claim is approved, you may choose between a replacement, refund, or account credit. Account credit can be applied to any future purchase, giving you the flexibility to reorder at your convenience.

5. How to Initiate a Request

Please reach out to us at via our contact page with your order number and details. Our customer support team will be in touch with further instructions.

Thank you for choosing EZCanvas! We appreciate your understanding and look forward to making things right.